it operations and management
Trusted Partner
GAMA-1 has consistently met or exceeded performance metrics established in IT Operations and Management of Service Level Agreements, enabling our clients to benefit from:
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99.99% service availability
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99.97% network availability
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99.99% reliability
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100% critical/non-critical maintenance O/S and patches tested
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100% Internet access
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99.98% network connectivity.
IT Operations and Management
Our team understands the complexity of the inter-related programs, policies, and technology within the Federal market. GAMA-1’s approach to supporting our Federal customers in System Administration and Engineering is founded in industry best practice Information Technology Service Management (ITSM) principals defined in the Information Technology Infrastructure Library v.4 (ITIL).
Along with following an ITIL-based methodology, we leverage CMMI best practices and work with our customers to plan, design, deliver and control services and solutions aligned with their mission and objectives. Our team is ITIL trained and certified to ensure that operations and maintenance support services follow structured processes and procedures (e.g., Service Design, Release Management, Transition to Operations, Incident and Problem Management, Change Management, Quality Management), establish and track meaningful metrics, and integrate continuous integration and delivery. By combining the ideal mix of knowledgeable people, proven processes, and emerging technology, GAMA-1 delivers services focused on meeting customers’ needs.
Our company’s ISO 20000 certification exemplifies our dedication to following disciplined best practice procedures, so our customers realize the benefits of our services right off the bat, day one!
Our IT Services
End-User Support Services
Lifecycle Planning and Integration with a focus on modern best practices and emerging technology
- End-User Service Center Operations and Consolidation to include Tier 0-4 Service Desk Management
- Incident and Problem Management
- System Administration
- Change and Configuration Management
- Technical Project and Process Management
- Quality Management and Testing
- Engineering Services including Information Architecture and Environment Planning
- CI/CD
- Critical Infrastructure Protection and Information Assurance
- Training and Consulting Services
Lifecycle Planning and Integration
Management of Design and Process documents
Product Structure Management
Central Data Vault (Electronic File Repository)
Part and Document Classification and Metadata (“attribute”) Management
Materials Content Identification for Environmental Compliance
Product-focused Project Task Assignment
Workflow and Process Management for Approving Changes
Multi-user Secured Access, Including “Electronic Signature”
Data Export for Loading Downstream ERP systems
Project Management
- Identification of Stakeholder Needs
- Project Objectives
- Deliverables and Deadlines
- Project Schedule
- Roles and Responsibilities
- Costs and Shortfalls
- Communication Plans
- Process Tracking
Training and Consulting Services
- Training Plan Development
- Training Assessment
Special Projects
- Co-development of Fresh Projects
- System Migrations
- System Consolidations
- Cloud Migrations
- Software/ Hardware Upgrades and New Installation
Our Experience
IT and Operations Management
GAMA-1’s National Weather Service Enterprise-Wide Support Services implements our Customer Experience Management & Operations approach through the management of 5000+ End Users, 1000+ Devices, and 150+ VMS (Windows & Linux). Within 60 days of contract kick-off, we presented customer experience findings, our recommendations, and a management plan to the NWS ACIO. We established a Continual Service Improvement Customer Experience Management program leveraging ITIL’s seven steps to continually measure improvements to processes, customer-focused IT services, and IT infrastructure to increase efficiency, effectiveness, reduce lifecycle costs, and improve the overall experience of the end-users.
The key to our NWS CEM&O approach success is the full integration of an ITIL service management framework within the NWS technical team. To improve customer service and incident/problem resolution we support NWS as an ISO-20000 certified partner establishing migration plans, checklists, SLAs/SLOs, and SOPs for the full lifecycle management, security, and health of the NWS IT Investments. We matured NWS’ enterprise-level Service Desk (Tier 0 – Tier III) providing coverage for NWS 25+ CONUS offices/regions and different time zones. While maintaining existing operations our team also works to consolidate NWS infrastructure and completed the consolidation of the Radar Product Improvement System and the National AWIPS Office migration into the NWSHQ boundary. This included a physical migration of systems and users but also included the development and acceptance of all security documentation to include POAMs, FIPS 199/ 200, SSP, COOP, and overall ATO.
for more information about IT Operations and Management
Director of Operations
Leigh Ryan
for more information about working with GAMA-1
Vice President of Business Development
Gerald Stark
Our Clients
Supporting our clients' missions
GAMA-1 News
GAMA-1 Technologies Wins NMITS Web Design Task Order for NOAA’s Great Lakes Environmental Research Laboratory
Greenbelt, MD – September 2024 GAMA-1 Technologies, a trusted NOAA partner, is proud to announce its NOAA NMITS IDIQ Task Order win to continue providing
NESDIS Common Cloud Framework ITR Team Awarded Outstanding Team of the Quarter
Greenbelt, MD – September 2024 The NOAA NESDIS Common Cloud Framework (NCCF) Independent Technical Review (ITR) Team has been honored with the prestigious Outstanding Team
GAMA-1 Technologies Secures NOAA PMEL IT Services Contract: A Strategic Partnership to Enhance Marine Environmental Research
Greenbelt, MD – September 2024 GAMA-1 Technologies (GAMA-1) has been awarded a five-year contract to provide IT system support services for the Pacific Marine Environmental