ITSM Support Services

ITSM Support
Following an ITIL-based IT Service Management (ITSM) methodology, our team works with customers to plan, design, deliver and control services and solutions aligned with their mission and objectives.  We require our technical staff to be ITIL trained and certified to ensure that operations and maintenance support services follow structured processes and procedures (e.g., Service Design, Release Management, Transition to Operations, Incident and Problem Management, Change Management, Quality Management, etc.) establish and track meaningful metrics, and integrate continuous process improvement.  By combining the ideal mix of people, processes, and technology, GAMA-1 delivers services focused on meeting customers’ needs.  

Our company is ISO 20000 certified.  We are dedicated to following discipline best practice procedures so our customers realize the benefits of our services right off the bat, day one!

GAMA-1’s ITSM Support Services Include:

  • Tier 0-4 Service Desk Management
  • End-User Service Center Operations and Consolidation
  • Incident and Problem Management
  • Transition to Operations 
  • Operations Support
  • Continuous Process Improvement 
  • Desktop Management Services
  • Communication and Collaboration Services
  • Business Management Solutions
  • Strategic Sourcing Service Catalog
  • Training and Consulting Services
  • Management of Special Projects
  • Configuration Management