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Quality Assurance

GAMA-1 Approach to Quality Assurance

As a trusted partner to several federal agencies, GAMA-1 is committed to providing our customers with the highest quality of technical services and solutions. Our standardized approach to Quality Assurance is derived from our ISO 9001:2008, ISO 20000, and ISO 27001 certifications and utilizes our QA plans, processes, manuals, templates, and training materials that have been refined through lessons learned as part of our continual improvement methodology. This approach to planning, designing, developing, and successfully implementing solutions for our customers begins at the corporate level and is instilled in each of staff to provide high-quality execution of our customer’s requirements. Our Quality Assurance processes are as follows:

  • Internal and external process audits using procedures and checklists tailored to the specific work requirements to verify compliance and measure and correct nonconformace.
  • Conducting peer reviews, both formal and informal, to validate deliverables and monitor quality throughout the lifecycle of the project. 
  • Project quality reviews incorporating checklists to verify compliance with contractual requirements, agency policies, and applicable standards. 
  • Status and quality reports prepared and validated by program managers and SMEs of system performance and project deliverables. These reports provide consistent assessment of program performance, enabling preventive rather than corrective action. 

Customer feedback and assessments, executive support, and program management visits with customers help ensure the timely identification and resolution of quality issues.

Our Quality Assurance framework combines the capabilities of the executing project team, the corporate management structure, and our administrative organization to ensure that contract deliver­ables meet quality requirements and are delivered on time. Program personnel are responsible for conducting work in accordance with contract requirements and our internal technical standards.